Shipping policy

Last updated: April 2026

Order Processing All orders are processed within 24 hours of being placed, Monday to Friday. Orders placed on weekends or UK public holidays will be processed the next working day.

Delivery Timeframes

Please note these are estimated timeframes and may vary due to customs processing, carrier delays, or exceptional circumstances outside our control.

Tracking Once your order has been dispatched you will receive a confirmation email containing your tracking number. You can use this to monitor your delivery at any time.

Customs & Import Duties For international orders, customs or import duties may be applied by your country's authorities. These charges are the responsibility of the customer and are outside of SHAEV's control. We recommend checking your local customs regulations before ordering.

Lost or Delayed Orders If your order has not arrived within the estimated timeframe, please contact us at contact@shaev.co.uk with your order number and we will investigate promptly.

Incorrect Address Please ensure your delivery address is correct at the time of ordering. SHAEV cannot be held responsible for orders delivered to an incorrectly provided address.

Contact: contact@shaev.co.uk